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Frequently Asked Questions
Got questions about solar batteries, installation, or how everything works? You’re in the right place. Our FAQ covers the most common queries from Aussie homeowners—so you can feel confident, informed, and ready to take control of your energy.
📝 Ordering and Installation Process
- 01Due to high demand under the 'Cheaper Home Batteries' program, installation is typically scheduled around 30 days after your order is placed. No deposit is required.
- 02We don’t offer in-house finance, but many companies provide green energy loans for batteries and solar panels.
- 03Standard installation includes 10 metres of wire cabling, 2 backup loads, and AC coupling. Extra charges apply for upgrades or non-standard requirements: Standard InstallExtra / UpgradeSingle PhaseThree Phase – $5002 Backup LoadsExtra Backup Load – $300AC CouplingDC Coupling – $50010m Wire CablingMore than 10m – $100/mNo Meter Box ModificationAdditional Meter Box – $500Within 100kmOver 100km from Rosehill Warehouse – $2.5/kmPHS 5kW InverterPHS 8kW Inverter – $300 Other charges (e.g. for metering upgrades) are quoted as needed.
📦 Product & Usage
- 01• Batteries: 10 years • Solar panels: 25 years
- 02No, you don’t have to. Our batteries are compatible with most energy retailers in Australia. However, we recommend considering two strong options: • GloBird Energy – ZeroHero (https://www.globirdenergy.com.au/energy-saver/zerohero/)(our partner retailer) • 3 hours of free charging daily (11 am–2 pm) • Rewards for exporting battery power during evening peak hours • Excellent customer service (4.6★ rating) • Amber Electric – SmartShift (https://www.amber.com.au/solar-and-battery) • Access to wholesale energy prices with a simple monthly subscription • SmartShift automation: charges your battery when power is cheap, sells back when prices spike • Compatible with Fox ESS batteries (as of 2025) Both retailers can help you maximise the value of your battery. Amber offers the strongest automation and revenue potential, while GloBird provides predictable perks and top-rated customer service.
- 03Standard installation includes 10 metres of wire cabling, 2 backup loads, and AC coupling. Extra charges apply for upgrades or non-standard requirements: Standard InstallExtra / UpgradeSingle PhaseThree Phase – $5002 Backup LoadsExtra Backup Load – $300AC CouplingDC Coupling – $50010m Wire CablingMore than 10m – $100/mNo Meter Box ModificationAdditional Meter Box – $500Within 100kmOver 100km from Rosehill Warehouse – $2.5/kmPHS 5kW InverterPHS 8kW Inverter – $300 Other charges (e.g. for metering upgrades) are quoted as needed.
🔋 About Solar Batteries and Systems
- 01Solar batteries store excess electricity generated by your rooftop solar panels during the day. Instead of sending it back to the grid, the battery holds that energy for later use—like at night or during power outages. This reduces your electricity bills and increases your energy independence.
- 02What batteries and inverters do you use? We use premium lithium iron phosphate (LFP) batteries and hybrid inverters from both Each Energy and Fox ESS. Both brands are internationally recognised for reliability, advanced safety features, and strong performance in Australian conditions. Our systems are fully certified, CEC-approved, and backed by long warranties — giving you peace of mind and maximum value. Battery Highlights (Each Energy & Fox ESS) • Chemistry: Lithium Iron Phosphate (LiFePO₄) • Cycle Life: 6,000+ cycles at 80% DoD • Warranty: 10 years • Safety: Fire suppression, dual metal casing, intelligent BMS • Design: Modular, scalable (10kWh–50kWh+ for Each Energy, up to 41.93kWh for Fox ESS) • Certifications: AS/NZS 5139 compliant, CEC approved Inverter Highlights • Type: Hybrid (solar + battery) • Power: 5kW / 6kW (upgradable to 8kW) — Each Energy • 8kW / 10kW single-phase & 10kW three-phase — Fox ESS • Features: AC/DC coupling, emergency backup, smart app/web monitoring • Certification: AS 4777 compliant & CEC listed Download Spec Sheets • FOX ESS Battery Info(https://drive.google.com/open?id=1H0Z8KBtMgLN8PxFdMci6OZYZzSU05gj3&usp=drive_fs) • Each Energy Battery Info(https://drive.google.com/open?id=15H4IeVrr09I3QPUSqBZU5a2xrx0-6Wdf&usp=drive_fs)
- 03Each Energy batteries are rated for: • 6,000 cycles at 80% DoD (~16 years at 1 cycle/day) • 8,000–10,000 cycles at 50% DoD (~22–27 years) • Design life: 15–20 years under normal residential use • Warranty: 10 years or 6,000 cycles (whichever comes first)
- 04Yes! Our batteries comply with AS/NZS 5139:2019 and are installed by CEC-accredited electricians. Safety features include: • Overcharge, overheat, and fire protection • Dual-layer enclosure • Automatic foam fire suppression
🛠️ Technical and Installation Questions
- 01• AC-coupled: Solar panels’ DC power is converted to AC before battery storage, meaning the electricity is inverted multiple times. • DC-coupled: DC power flows directly into the battery before being converted for household use—more efficient. • Our standard: AC coupling. DC coupling available for an additional $500.
- 02Batteries must be installed in safe, non-habitable locations: • Allowed: Garage (with fire barrier), external wall, battery cabinet (IP-rated, fire compliant) • Not allowed: Bedrooms, lounges, kitchens, stairwells, or exit paths Minimum clearances apply: • From windows/doors/vents: ≥ 600 mm • From ceiling: ≥ 900 mm • From combustible side walls: ≥ 600 mm • Escape routes: ≥ 600 mm and not blocking path • Battery must be mounted on non-combustible surfaces, or a fire barrier added.
- 03Each Energy inverter provides 2 backup circuits as standard (typically lights and fridge). Additional circuits can be added at $300 each.
- 04• Standard: 5kW (max PV 8kW) or 6kW (max PV 9.6kW) • Upgrade: 8kW inverter (max PV 12.4kW) available for $300 extra.
- 05• Single-phase: 1 live wire, 230V, used in most homes for small appliances. • Three-phase: 3 live wires, 415V, used in larger homes and businesses for high loads. • Note: Three-phase metering for battery systems incurs a $500 extra charge.
- 06• Each 10kWh battery measures 630mm (W) x 1460mm (H) x 178mm (D). Batteries are modular and can be stacked to suit your available space.
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